FAQ

When can you expect your order?

All of our products are handmade to order. In most cases your purchase should arrive within 4 weeks . . . However, due to Covid 19 restrictions, normal shipping times have been disrupted so we advise you place your orders well in advance.

What are your shipping costs?
We are currently running a special for " FREE SHIPPING " in Europe

At this time we do not ship outside of Europe BUT you can head to our USA - Stockists and you can purchase there for USA delivery.
https://shophelenthomas.com/

You received your order and want to return/exchange it . . . How do you do that?
We're always happy to help you out - you have 30 days to file for a return . . . send us an email at info@lizzyslane.com and we will take it from there.

Return shipping fees are the responsibility of the customer. We can receive returns in Ireland & USA.

Strictly no returns on personalized items.

You've received your order and it is incorrect or you've received your order and it's damaged.
Please email us straight away at info@lizzyslane.com with photos if possible and we'll get it resolved as soon as possible.

Will you pay for custom fees?
Lizzy's Lane is not responsible for import duties/fees on orders shipped internationally. Taxes and duties may be collected upon delivery. These charges are determined by each individual country.